Permanently Banned?

[Zako]

why is my acc get bann ? im not even play that often
last time i use this account to send ticket to GM that my other account got stoleen, i ask how to get it back, i have evertying, original mail and the code, i email it and still no answer till now, GM said on that ticket to wait, now i try to login to send more ticket and got notice i got ban on this account,
any reason ? or its just a simple mistake ?

[Zako]

is there any videos ' how to get answer for your question in BeSt SeRVeR In THe WoRLd "
you guys so lucky still alot of people playing with this BAD costumer services

[Kestrel]

Oh I am so glad you commented again, I overlooked this one the first time around sorry about that!

Normally our RMT bans come from me personally, but every once in a while we get a special case where a GM catches it out in the open. See chat log below

2026-08-05 13:14:09 [Group] Zeroone : gl
2026-08-05 13:14:09 [Group] Zeroone : tyty bro
2026-08-05 13:14:50 [Whisp] Zeroone -> REDACTED : hi, add me discord incase mybe we were leveling tgt later ahaha
2026-08-05 13:14:54 [Whisp] Zeroone -> REDACTED : ncreep13
2026-08-05 13:52:33 [Say] Zeroone : care
2026-08-06 00:32:51 [Say] Zeroone : like 2 more
2026-08-06 00:33:49 [Say] Zeroone : ty
2026-08-06 13:15:45 [Whisp] Zeroone -> REDACTED : hi, addme discord incase you need level 60 account discord ( ncreep13 )

[Zako]

Oh I am so glad you commented again, I overlooked this one the first time around sorry about that!

Normally our RMT bans come from me personally, but every once in a while we get a special case where a GM catches it out in the open. See chat log below

2026-08-05 13:14:09 [Group] Zeroone : gl
2026-08-05 13:14:09 [Group] Zeroone : tyty bro
2026-08-05 13:14:50 [Whisp] Zeroone -> REDACTED : hi, add me discord incase mybe we were leveling tgt later ahaha
2026-08-05 13:14:54 [Whisp] Zeroone -> REDACTED : ncreep13
2026-08-05 13:52:33 [Say] Zeroone : care
2026-08-06 00:32:51 [Say] Zeroone : like 2 more
2026-08-06 00:33:49 [Say] Zeroone : ty
2026-08-06 13:15:45 [Whisp] Zeroone -> REDACTED : hi, addme discord incase you need level 60 account discord ( ncreep13 )

how to reply , its here ?
you can see my reply ? im just know my acc got stollen you get the email ? i email you like when i try to log and see my account pass not that anymore
well heres the email i send
" hi its been like months i dont get any answer
ill send it again
i got my acc stolen, i have original email and recovery keyword for account , however i dont get any serponse yet
could you please assist me with recovering my account

Your account name: KIRANA
Your account recovery keyword is: Vinelf6676 <- Note it down!
Account created on: 2026-06-22 22:06:35 "
send to [email protected]

well since you really sure about the ban , and you also ban my mage wich is using diferent email
and not paly for long time to
thats my email and account recover keyword with account date create
i send by email

[Kestrel]

im just know my acc got stollen you get the email ? i email you like when i try to log and see my account pass not that anymore

Did the person who stole your account break into your house, hack your PC, and run a dungeon for you, and then proposition your dungeon group? Is that your story here?

https://www.fortinet.com/resources/cybe ... ip-address

[Zako]

im just know my acc got stollen you get the email ? i email you like when i try to log and see my account pass not that anymore

Did the person who stole your account break into your house, hack your PC, and run a dungeon for you, and then proposition your dungeon group? Is that your story here?

https://www.fortinet.com/resources/cybe ... ip-address

yesss thatss it ,not all of it but some of it is true, check the last ip its login,